Clients today expect third-party administrators (TPAs) to provide sophisticated services, bottom-line savings and competitive pricing. To win new clients and retain existing ones, TPAs must go beyond basic claims administration and help organizations reduce their claim costs, total cost of risk and insurance premiums.
Meeting client expectations can present challenges for TPAs, many of which face operational hurdles including a shortage of claims professionals, high claims volume and increased caseloads. Nonetheless, clients increasingly demand loss-control services, medical bill review, litigation management, technological automation, advanced reporting and compliance with current state regulations, among other services.
Technology from Aon eSolutions enables TPAs to automate operations, provide the data that clients demand and improve performance, transparency, and accountability. In addition to comprehensive cost containment, Aon eSolutions technology enables TPAs to perform ongoing analysis that identifies clients’ high-cost, high-risk areas. And by putting business intelligence into the hands of client risk managers and facilitating client audits that validate TPA performance, TPAs utilizing Aon eSolutions technology enhance client satisfaction.