All Hands on Deck Article featured in November Issue of Risk & Insurance

"Many hands make light work," the saying goes, but when it comes to the efficient and accurate processing of workers' compensation claims, too many hands in each case can lead to confusion and affect the bottom line of the claim.

Let us look at the typical workers' compensation treatment process. The cast of characters usually includes physicians, office staff, claims examiners, nurse case managers, physician advisers and bill review specialists--all involved in the decision-making process of treatment of one claim. As the claim proceeds, all involved are not necessarily communicating with one another via phone, fax or e-mail--some entities do not even have compatible software to communicate in-house.

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