Claims Management Solutions and Policy Administration
iVOS, the Aon eSolutions insurance-processing platform, is a highly configurable, scalable and web-based solution for claims, medical bill review, event management, policy and billing.
The proper tools allow claims handlers to do their best work
iVOS claims management solutions are designed to facilitate an aggressive claims-handling approach that includes early intervention, thorough investigation, proactive management for optimal savings and outcomes, continual identification of risks and exposures, and vigorous legal defense when appropriate.
Free up claims professionals
Automation and workflow management tools increase adjuster productivity, allowing them to focus on high-priority tasks, such as investigations and communication rather than administrative tasks.
Improve recoveries on paid losses
Using iVOS business rules improves recovery rates from negligent third parties. It offers the ability to set certain criteria to trigger an alert when a potential subrogation case is submitted. The recovery expert can then utilize iVOS to streamline and enhance recovery efforts. It’s more likely money will be available for recovery if the subrogation team is immediately notified of a case, so they can promptly investigate and initiate recovery of funds. The industry average for subrogation rates is two to three percent. iVOS clients typically achieve a rate of 11 percent.
Easy-to-use claims management solutions
Designed to eliminate costly administrative tasks and manual processes, iVOS allows organizations to create a customized, automated workflow that results in:
- A faster implementation timeline
- Fewer training hours required per user
- Fewer key strokes
- Increased productivity per user
- Increased accuracy per user
- Elimination of redundancies
The Aon eSolutions iVOS claims administration system provides quality control capabilities to ensure best practices. Prompt notification of potentially high-loss, high-risk incidents allows claims managers and supervisors to have increased oversight. They can ensure claims are assigned to adjusters who have the appropriate level of expertise and experience to result in optimal service and outcomes.