Adding an average of 1,000 salons a year. Regis currently owns or franchises over 11,700 locations, 8,000-plus locations more than their nearest competitor. Nancy Devine, director of safety and workers' compensation at Regis, talks about how Aon RiskConsole has become embedded within their risk management and safety initiatives.
Finding Beauty in Data: Cutting Inefficiencies at Regis
We have a workforce that exceeds 60,000 employees and a significant portion of our costs result from workers' compensation claims. Four years ago there were very few reports available that could identify the driving claims costs, which were getting out of control. We were meeting OSHA requirements but had no formal safety plan. Our operations group wanted information and it would take us a significant amount of time to put together meaningful reports because data was located everywhere. We knew we needed a system to consolidate all of the data points to provide consistent, reliable reports to our management teams.
We have fairly complicated internal systems that our IT department supports. We didn't want to add more to their plate, so we made a decision to find a web-based system that could meet our time frames and what we wanted to accomplish. We also required a system that would enable our department to quickly produce a report within a day of the request.
We selected RiskConsole because of data consolidation experience and query and reporting capabilities. In addition to tracking general, auto, and employment practices liability claims, we currently bring in daily feeds from our workers' compensation claims providers, along with adjusters' notes. In addition, we have revenue and payroll exposure information that dates back to 1999.
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