San Bernardino County California
Covering more than 20,000 square miles, San Bernardino is the largest county in the United States, home to 24 cities and more than 60 diverse communities.
"Our mission is to minimize losses to the county through a comprehensive risk management program." says Steve Robtes, assistant director of risk management. ‘We provide public services, such as law enforcement and firefighting. We utilize risk management techniques to ensure those services are delivered with the lowest possible risk.'
Leveraging iVOS for Shared Vision
The county, which is self-insured and self- administered, implemented iVOS in June 2008 to administer workers' compensation, general liability, and first-party property claims.
"Our previous system was in place for more than ten years," Steve says. "When we needed a report—for example, if we wanted to analyze claims that occurred at a certain location—we had to pay a consultant to pull that information out of the system. These reports resulted in extra costs and it took a month to receive the data. In iVOS, we found a modern system that provided ease of use and stable, predictable IT costs, as well as flexibility and interoperability."
The county's third-party administrator, TPA, was already using iVOS to administer claims. "When they found out we were implementing the system, they proposed a unique solution," says Steve. "If we provided them with remote access, they could process our claims directly in iVOS. Previously, they sent us reports. Now, we view loss development in real-time. We see everything the TPA does to manage our claims, which improves oversight and communication."
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