HJ Heinz Company, the most international US-based food company, need to better manage its property inspections and recommendations, but the procedures and systems in place where manual and varied form year-to-year.
Heinz approached property data collection as many companies do, spending countless man-hours purging and emailing spreadsheets, then assimilating the data back into a consolidated picture to present to its underwriters. Heinz wanted a solution that would help the company to better manage its global property and casualty risk data.
Now, over 100 Heinz employees throughout the world have been given access to RiskConsole's property module, changing the data collection process considerably. Each Heinz user has access to COPE [construction, occupancy, protection, exposure] information, along with specific hazard data related to windstorm, earthquake and floor for their locations. Values are captured in local currency and reported in US Dollars.
Similar to collecting property values, Heinz also need to collect values for its casualty submission. Information that quantifies headcount, payrolls, sales and vehicles for each business unit was required, with variations in requirements for locations outside the US. One significant challenge faced by Heinz was the large number of users scattered across 36 countries. Of the 200 current users, some need access to the property module, some the property recommendations module and the remainder are casualty users.
Initially, local training and web-based seminars were used but the release of My Console greatly helped. It allowed Heinz to implement content-related dashboards for its various user groups, while adding documentation and training materials to drive user directly to the functionality they need to see in RiskConsole.
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