Starwood Hotels & Resorts Worldwide

As one of the world's largest hotel and leisure companies, Starwood Hotels & Resorts Worldwide, Inc. has approximately 900 owned, managed, and franchised properties in more than 95 countries. In the lodging industry, Starwood typifies upscale brands, magnificent décor, and impeccable service, which has resulted in superior ratings from guests and industry publications.

With experience in world-class hospitality and accommodations, Starwood would not settle for less with regards to a risk management information system.  The company needed a flexible, browser-based solution to accommodate its specific business requirements.  We spoke with Patricia Dillon Villarreal, Director of Risk Management, about the company's process in implementing and configuring RiskConsole to meet its unique needs.  

"With RiskConsole, we can provide underwriters with a clearer picture of our exposures," said Villarreal.  Since the system is highly flexible, Starwood was able to add data fields in order to meet underwriter requests for more information.  Where necessary. Aon eSolutions extended the RiskConsole solution with custom modules to collect unique information.  

As a result, Starwood is able to perform complete data collection, analysis, and reporting, which provides the company with a 360-degree view of its risks.  This intelligence has enabled Starwood's claims and risk management team to reduce the number and severity of its workers' compensation claims, and since Starwood provides quality data and actuarial reports to its underwriters, it has achieved superior results in terms of coverage and premium rates. 

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