K&S Freighters, headquartered in Mount Gambier, South Australia, has been providing transportation. logistics, warehousing, and fuel distribution services for more than 55 years. As K&S grew. Aon recommended the use of RiskConsole to help centralize and streamline the management of its claims, policy, and risk information.
On the Move with RiskConsole
"At K&S, we self-insure and self-administer our motor vehicle claims," insurance manager Fiona Johnston said. When I first came onboard as the insurance manager in 2008, I had already been working at K&S for over 13 years. My background was technology and accounting, so I was surprised by the manual insurance processes we had in place. The department lacked a central data platform, so existing processes weren't the best, most efficient way to operate. Fortunately, K&S implemented RiskConsole in March 2009 to help streamline operations and to better manage our information.
"Previously, when a claim came in, we wrote it down in a ledger and we opened a physical file folder. As a result, we stored a lot of documentation.
"We don't handle a large volume of claims, but the number has increased as the company continues to expand. Claims costs can be significant. With RiskConsole, we can keep a diligent eye over claims as losses develop," reflected Johnston. "And now, for many claims we simply open an electronic file within RiskConsole, which reduces paperwork and archiving. We recently finished importing our ISR and marine claims into RiskConsole and we anticipate the same efficiencies for these claims."
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