Aon eSolutions Delivery Approach
When it comes to implementation and ongoing support, our clients benefit from the industry’s most experienced professionals in project management, system configuration, data consolidation, issue resolution and change management. By truly listening to each client and working together as partners, we develop solutions that address each client’s specific needs.
Upon signing our streamlined contract, a hand-picked implementation team takes charge. Led by a PMP-certified project manager, the team develops and manages a custom-designed project plan including milestones, resources, and all deliverables. Our teams include risk and insurance professionals with ARM and CPCU/ACII designations, which ensures that we understand project needs and find solutions that deliver maximum business value.
During implementation, a senior-level account manager actively collaborates with the implementation team, ensuring that our risk and insurance technology solutions meet the client’s immediate and future needs. When implementation is complete, day-to-day client support centers around:
- Troubleshooting and issue resolution
- Prioritization and escalation of open items
- Change-management support as the client’s organization, industry and regulatory environment evolve