Incident reporting module

The timely notification and reporting of incidents that happen to your customers and employees is critical to effectively managing and mitigating a potential loss. RiskConsole’s incident reporting module enables your employees to report employee, customer or automobile incidents over the internet.

The incident reporting module’s intuitive workflow reduces the time it takes to complete an incident report while improving the overall quality of data. Risk managers have instant access to incidents through RiskConsole allowing them an enhanced ability to intervene and ensure appropriate actions are taken to reduce a potential loss.

Key benefits
 

Reduce claims costs.

Even minor incidents can result in substantial financial loss so quick, accurate and complete notification to claims handlers provides them better information on which to base assessments and decisions.

Reduce claims handling costs.

Workflow rules can be configured within the incident reporting module so only specific incidents are reported to third party claim administrators, thereby eliminating unnecessary claims handling fees.

Identify trends.

Analysing your incident information will highlight the areas that need attention from safety and loss control to encourage workplace modifications to prevent future incidents.

Increase visibility, foresight and agility.

Aggregating incident data will allow you to provide executive level reports to communicate key performance indicators to all constituents and alert them to potential hazards so they can respond appropriately.

Key features

 

Incident reporting module
Feature	Details
Tailored to your company's needs	The incident reporting module can be designed with your corporate colour scheme so that users believe they are using an internal system. The module can detect that users are entering from within your network and validate access once they enter an employee id or some other unique item, which reduce the likelihood of being “locked out” from entering an incident.
Everyday terminology	The screens and phrases used are designed as if the end user has no insurance or risk management understanding. Labels such as “claimant name” are replaced with terms such as “customer name” or “employee name”.
Interview-style workflow	The answer to one question determines subsequent question sets. For example, when a user is prompted “Are there any witnesses?” if the user answer is “No”, then the witness detail screen will not appear.
Enhanced data collection	The incident reporting module can be configured to track your company specific information needed for claims and safety management that is not normally captured within a third party system, such as a loss adjuster.
Eliminate redundant data entry	Employer’s liability and motor incidents can be linked to employee, driver and vehicle data stored within RiskConsole eliminating the need to enter data such as employee wage, employee address, vehicle make and model, driver address, etc.
Notification of events	As incidents are entered, emails can be automatically sent to appropriate person advising of the incident so appropriate action can be taken.